Customer Care

Shipping: Shipping prices are estimated at checkout. Shipping price varies by weight. Once an order is placed, we are unable to cancel or modify the order.

Return Policy: If you receive an incorrect or damaged product, please contact hello@shopottillia, and we will happily exchange the item. Please allow 14 days from the date you received the items for replacement. Unfortunately, we are unable to accept returns or exchanges at this time.

Using non-toxic skincare: Please consider the ingredients of each product before using. While all products are natural, each human is unique and therefore could have an unforeseen issue. We encourage you to test the product on a small patch of skin if you have any hesitations. While we are not doctors or skincare specialists, we do have a strong love for the people who have made these products and their dedication to simple, nontoxic products. Each product was made with extreme care. Please note: Many of these products have not yet been evaluated by the Food and Drug Administration. They are not intended to diagnose, treat, cure or prevent disease.

Questions? Please reach out with any questions or concerns - we are here to help! Our email is hello@shopottilia.com.